Terms of service

Terms of Service

Welcome to Hugslove. By accessing or using our website and services, you agree to be bound by the following Terms of Service. If you do not agree to all of these Terms, please do not use our website or services.

1. About Hugslove

Hugslove is an online store offering toys, hobbies, collectibles, and related products to customers worldwide.

2. Eligibility to Purchase

To place an order on our website, you must:

  • Be at least 18 years old or have permission from a parent/guardian
  • Provide accurate and complete billing and shipping information

  • Use our services only for lawful purposes

3. Orders & Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel an order at any time
  • Limit quantities purchased per customer
  • Correct errors in product information, pricing, or availability

Once your order is confirmed, you will receive an order confirmation email.

4. Pricing & Payments

All prices are displayed in the currency shown at checkout. We accept payments through secure third-party payment providers. We reserve the right to change prices at any time, but changes will not affect confirmed orders.

5. Shipping & Delivery

We ship internationally. Delivery times and shipping costs vary depending on your location. Please note:

  • Estimated delivery dates are not guaranteed
  • Customers are responsible for any customs duties, taxes, or import fees in their country
  • Delays caused by carriers or customs are outside of our control

For more details, please refer to our Shipping Policy.

6. Returns & Refunds

We want you to love your purchase. Returns and refunds are handled according to our Return & Refund Policy. Certain products may not be eligible for return for hygiene or safety reasons.

7. Product Information

We make every effort to display products accurately, including descriptions and images. However: 

  • Colours may appear differently depending on your screen
  • Packaging may vary slightly
  • Product availability may change without notice

8. Toys & Safety Disclaimer

Many Hugslove products are intended for collectors or hobby use. Please note:

  • Some items may contain small parts and may not be suitable for children under 3 years
  • Adult supervision is recommended where applicable
  • Customers are responsible for ensuring products meet local safety requirements

9. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Product designs
  • Text and graphics

is the property of Hugslove or our licensors and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Hugslove shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits, revenue, or business opportunities
  • Delays or service interruptions outside of our control

Our total liability for any claim shall not exceed the amount paid for the product in question.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to hack or disrupt site functionality
  • Submit false or misleading information
  • Violate any applicable laws or regulations

12. Third-Party Services

Our website may use third-party services such as:

  • Payment processors
  • Shipping carriers
  • Analytics providers

We are not responsible for third-party websites or services outside our control.

13. Changes to These Terms

We may update these Terms from time to time. Any updates will be posted on this page with the revised date. Continued use of our website after changes means you accept the updated Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

Hugslove
📧 Email: support@hugslovemail.co.uk