Shipping policy

Shipping Policy

Thank you for shopping with Hugslove!
This Shipping Policy explains how orders are processed and delivered when you purchase from www.hugslove.co.uk. We aim to provide reliable worldwide shipping and ensure your items arrive safely.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a confirmation email with shipping details. Please note:

  • Processing time is separate from delivery time
  • During busy periods (sales, holidays, new product launches), processing may take slightly longer

2. Shipping Destinations

If your country is not available at checkout, please contact us at:

📧 email : support@hugslovemail.co.uk

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Your delivery location
  • Package size and weight
  • Selected shipping method

All shipping fees will be displayed before you complete your purchase.

4. Tracking Information

Whenever possible, we provide tracking for shipped orders. Once your order has been dispatched, you will receive an email with: 

  • Tracking number
  • Carrier details
  • Tracking link

5. Customs, Duties & Import Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your country. Please note:

  • These charges are the responsibility of the customer
  • Hugslove cannot predict or control customs fees
  • Customs processing may cause delivery delays

We recommend checking your local import regulations before ordering.

6. Delays & Shipping Issues

While we work with trusted delivery partners, delays may occur due to:

  • Customs clearance
  • Weather conditions
  • Carrier disruptions
  • Peak holiday seasons

Hugslove is not responsible for delays outside of our control, but we will always assist in tracking your order.

7. Lost or Missing Packages

If your package is marked as delivered but you have not received it:

  • Please check with neighbours or your local delivery office first
  • Contact us within 7 days of the delivery notification

If a package is confirmed lost in transit, we will work with the carrier to arrange a replacement or refund where appropriate.

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered at checkout:

  • Please contact us immediately
  • Orders already shipped may not be recoverable
  • Additional shipping charges may apply

Hugslove cannot be responsible for orders delivered to an incorrectly provided address.

9. Contact Us

If you have any questions about shipping, please contact:

Hugslove Customer Support
📧 Email: support@hugslovemail.co.uk